When will my order be processed?
Orders are processed within 2-4 business days. Please note that it may take extra time during holidays.
How long is shipping?
Shipping can take 5-8 business days (after processing). Tracking information is available after 2-4 days of placing your order and it should be sent straight to your email. Check spam if it’s not there.
What is the shipping cost?
The shipping cost is £4.99, unless your order total exceeds £100, in which case, the shipping is free.
Do you offer international shipping?
Where is my tracking number?
Please open your Shipping Confirmation email and click on “View your order”. Your tracking number should be displayed. You can click on it and begin to track your order. You also have the option to opt-in for shipping updates!
If you don’t receive an email after 7 days of placing your order, please contact us at email@example.com
How can I cancel my order?
To cancel an order with WonShape, please follow these steps:
- Send an email to firstname.lastname@example.org with the subject line “Order Cancellation Request”.
- Include your order number and the reason for cancellation in the email.
- A member of our customer support team will review your request and confirm the cancellation via email.
Orders can only be canceled on the same day of purchase before our daily cut-off time, which is Monday to Friday, 10:00 AM – 6:00 PM. After the cut-off time, or if the order has already been processed, we are unable to cancel the order. If you wish to return an item after it has been shipped, please refer to our Returns Policy for further guidance.
How can I change my shipping address?
Please contact us immediately at email@example.com if you believe you have provided an incorrect shipping address.