Questions? We've Got You Covered

How long does the shipping process take?

Shipping times depend on your location. Processing usually takes 2-4 business days, with delivery following 5-8 business days after processing.

What is your return policy?

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

For a return to be accepted:

  • The item must be unused and in its original condition.
  • It should be returned in the original packaging.
  • Proof of purchase is mandatory.
  • Returns are only accepted if the product arrives damaged, incorrect, or if it is lost during shipping.

Please do not send your purchase back to the manufacturer.

Do you offer international shipping?

We ship to nearly all countries worldwide. Kindly refer to our shipping policy to confirm the availability of shipping to your country.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Maestro. We also accept payment through Google Pay and Apple Pay.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?

Orders can only be canceled on the same day of purchase before our daily cut-off time, which is Monday to Friday, 10:00 AM – 6:00 PM. After the cut-off time, or if the order has already been processed, we are unable to cancel the order. If you wish to return an item after it has been shipped, please refer to our Returns Policy for further guidance.

Do you have a size guide?

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team at contact@wonshape.com

How do I contact customer service if I have a question or concern?

You can contact customer service by filling out a ticket on the customer support page or by email at contact@wonshape.com